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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

11,014 topics · Next page
Topic
Last post
This is a curated list of topics that answer various questions people had over time, collected in one place so they'll b...
started by No Time To Play Jan 20, 2026
1,629 views
No replies yet
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
3,082 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
16,277 views
No replies yet
Hi so I have been trying to verify my email i checked my spam and everything but it hasnt shown up? Please help. I think...
started by Pythos.MP3 3 hours ago
22 views
No replies yet
I was trying to check the price of a 3D model and accidentally ended up buying it, which is inconvenient for me since I...
started by Soni Phoenix 3 hours ago
6 views
No replies yet
Hi, I created my account in January. I can not comment on any game page since. It give me the same message everytime : A...
started by ULTRAred 4 hours ago
8 views
No replies yet
Eu tava jogando território da galinha pintadinha, não sei o que aconteceu com erro. Seguido a mensagem: "O jogo não e...
started by Tatijoga 2 days ago
2 replies
30 views
Hello! On May 19th the Gufeng Game Jam went public, with a cover image, and a high-effort page - which, from my understa...
started by Mesteres 5 hours ago
15 views
No replies yet
Okay I've decided to add executables to a previously web only project. However while the engine I use can export to vari...
started by Dirtlord The Zombie King 8 hours ago
3 replies
40 views
Hello Sir, I uploaded a game16 days ago, but it still isn't showing up when I search for it. I've read the getting index...
started by Rosie MONK 7 hours ago
10 views
No replies yet
Hi, I published my game Arcanum on 30/05/26 and it doesn't seem to be indexed yet. The page is live at https://guimaraes...
started by Guimarães Games 9 hours ago
19 views
No replies yet
hello all my games (old and new) don't show up when I search for them, and the latest game, dddead ssshot , doesn't show...
started by lllhoekjoe 1 day ago
2 replies
39 views
Hi, This is my first time publishing a game on itch.io, so I may have missed something. My game was visible in Search an...
started by Bleisoul 11 hours ago
1 reply
28 views
Hi everyone, I'm posting here because my community post "[LFA] Versatile Sound Designer & Composer (16, GER)" has been s...
started by isthatbenni 9 days ago
6 replies
134 views
I have 3 days to submit this game. I have spent more than a week working on it but cant submit, I got an error stating Y...
started by RadioCat 11 hours ago
12 views
No replies yet
Hello. This is my first experience working with Itch. A month ago, I published a demo for my game. A couple of days ago...
started by twowizards 17 hours ago
3 replies
37 views
I had a account but forsome reason it wont let me get into it when I request to see a list of the games I purchased I ca...
started by JustaGuy2134 1 day ago
2 replies
30 views
Hello! I sent in a support ticket after a while but now it's almost been a month after sending the ticket! Is there some...
started by bendingboygames 10 days ago
5 replies
104 views
Hello, My "joined jam" start to be a bit noisy, is it possible to leave a jam ? Specially if not submitted anything .
started by MetalChouchen 2 days ago
2 replies
41 views
³This is in relation to my previous post and ticket I made about this ~7 months ago -> https://itch.io/t/5418323/itchpa...
started by Kay Lousberg 2 days ago
12 replies
160 views
Hello! I published my very first game, a NSFW visual novel, about 8 days ago. The visibility is set to Public, but it do...
started by dblab 14 hours ago
33 views
No replies yet
A few days ago, I emailed support@itch.io to request approval for an email I wanted to send to my Kickstarter project ba...
started by Arbustosaurio 1 day ago
2 replies
27 views
I published 12 paid tabletop RPG games on this platform about three months ago. None of them are indexed or showing up i...
started by QWEIN ZINE 15 hours ago
24 views
No replies yet